What is personal data, and what does processing personal data entail?
Personal data refers to information that can be linked to an individual. Examples include personal identification numbers, names, addresses, email addresses, and other contact details. Purchase history can also be classified as personal data, and in some cases, an IP address can qualify if it is linked to an individual.
2. Who is responsible for personal data?
Rimgard Sweden AB (publ.)
3. What personal data do we collect about you as a customer, and for what purpose?
You may provide personal information when using our services, such as when making a purchase, visiting rimgard.com, subscribing to newsletters or marketing emails, or contacting us.
3.1 To process an order or purchase
We store your personal data until the purchase is complete (including delivery and payment) and for 36 months thereafter to manage potential complaints or warranty claims. Note that an administration period of up to 30 days may apply. This collection is necessary to fulfill our obligations under the purchase agreement. Without this data, we cannot process your purchase.
3.2 To handle customer service requests
Processing is necessary to meet the mutual interest of resolving customer service inquiries. Data is retained until the issue is resolved.
3.3 Marketing
If you have explicitly consented to receive direct marketing, including newsletters, we will process the personal data registered for marketing purposes until you unsubscribe or notify us that you no longer wish to receive such communications. An administration period of up to 30 days may apply.
3.4 Key card
If you voluntarily register your key card on our website, we will save the information to help you order a new key if needed. See section 11.3.4 for more information.
4. Third parties
We may share the information we collect with trusted partners for analytical purposes. No personal data will be shared, sold, or published outside our organization or with partners that we do not trust.
5. Where do we process your personal data?
We aim to process your personal data within the EU/EEA. However, in certain cases, we may need to transfer data to a country outside the EU/EEA, provided there is a legal basis for doing so.
6. How long do we store your personal data?
We process your data only as long as necessary for the relevant purpose and as long as there is a legal basis for doing so.
7. How do we handle personal identification numbers?
When making a purchase on rimgard.com and selecting Klarna as the payment method, you will be asked to provide your personal identification number. This number is sent directly to Klarna. We do not handle or store this information, even if you enter it on our site.
8. What are cookies, and how do we use them?
Cookies are small text files stored on your device when visiting websites. We use first-party and third-party cookies for purposes such as website functionality, web analytics, and marketing. Some cookies are essential for the website to function properly, such as remembering your preferences and settings.
8.1 Deleting cookies
You can easily delete cookies via your browser. Note that disabling cookies may limit functionality on our website.
8.2 Google Analytics
This website uses Google (Universal) Analytics, a web analytics service provided by Google Inc. Google Analytics uses methods like cookies to analyze how you use the site. Information generated by cookies is typically transferred to and stored on Google servers in the USA.
9. How do we protect your personal data?
We use IT systems to ensure the confidentiality, integrity, and accessibility of personal data. Only individuals who need to process your data for specified purposes have access to it.
10. How can you contact us with questions?
For questions about personal data handling, email us at info@rimgard.com. We may update our privacy policy, and the latest version is always available on our website.
11. Your rights
11.1 Access
You have the right to request confirmation of whether we process your personal data. If we do, you can request access to the data.
11.2 Rectification
You have the right to request that incorrect data be corrected.
11.3 Consent
If we process your data based on consent, you can withdraw your consent at any time.
11.3.4 Key card registration
If you delete your customer data, your key card registration will also be deleted. Without this information, you cannot order a replacement key if you lose your key card.
11.4 Marketing objections
You can opt-out of direct marketing by clicking the unsubscribe link in emails or contacting us at info@rimgard.com.
11.5 Deletion
You have the right to request that your personal data be deleted. Exceptions apply if we are legally required to retain the data.